What happens if I’m not happy with the design(s)?
I don’t settle for an ‘OK’ end product – and I never allow a client to leave with something their not proud of. But I’m not being conceited about my design expertise – I have a system which helps me to ensure a great result every time…
First of all, I insist on an in-depth consultation with you, the client, in order to be certain that both of us are perfectly clear about your needs and expectations.
Then I work closely with you throughout the conceptual, design and proofing phases, making sure that you’re pleased with what I’m doing at every stage and giving you ample opportunity to offer your own input, before moving on to the next phase.
By following these two simple rules, you and I can both have confidence in how the project is progressing, from start to finish, and that there will be no unpleasant surprises when you receive your final artwork.
In addition to this, I provide a failsafe of 3 full proofs for each job at no extra cost, meaning that you have two free sets of amendments, following the initial proof, allowing you to request any changes you wish before signing off on the final design.
If, however, you’re not completely satisfied after the third proof, you can still request changes to be made, but it will be down to my discretion as to whether I’ll apply them free of charge or add a fee for Author’s Corrections at the appropriate standard rate.
This approach has always proved valuable and fair to my many clients over the years and has resulted in a long list of very satisfied customers, who never fail to come back to me when they have need of my services for their next project.