Terms and Conditions

By commissioning me, Dan Hewett, trading as Sidrat Studios, to carry out work on your behalf, you, the client, agree to the following Terms & Conditions, thereby entering into a binding contract, to which both parties are obliged to adhere.

Please be sure to read through these T&Cs before requesting the commencement of any work.

I reserve the right to update these T&Cs without prior notification.

1 – Preparation

1.1

We will discuss the details of your project in depth, thoroughly covering all aspects, in order to ensure my full understanding of your needs, which will allow me to provide you with an accurate quote.

1.2

Upon receipt of your written approval of the quote, I will send you a digital invoice for the full amount, which must be paid in advance before work on your project can commence.

1.3

All new Clients are required to provide their full contact details, including telephone, email and postal address.

1.4

Clients are responsible for their own preparation and for providing any text, images and other content, etc., in advance of the work being carried out.

1.5

All images, etc., will need to be provided at a sufficiently high quality for the needs of the job in question. I cannot be held responsible for delays that are due to the need for resupply of higher resolution images, etc.

1.6

It is the Client’s responsibility to ensure that all text and images, etc., are correct and free of errors. Any additional time spent on correcting said errors will be charged at the appropriate standard rate.

2 – Prices, Payments & Work

2.1

All prices are correct at the time of publishing. However, I reserve the right to update my prices without prior notification.

2.2

As previously stated, the full total of the supplied quote is to be paid in advance of any work being carried out. Payment should be made within 7 days of receipt of the invoice or work cannot commence.

2.3

Should additional work be required in order to complete a job, which goes beyond the bounds of the original brief or exceeds the agreed quote, the client should make the final decision before proceeding.

2.4

If the client approves or requests additional work, they will be liable for the extra cost, which will be reflected in the final invoice and charged at the appropriate hourly rate.

2.5

Payment for any additional costs incurred are due in full upon completion of the work and is to be made within 7 days of the date on the final invoice.

3 – Proofing & Author’s Corrections

3.1

The Client may be supplied with a number of sub-proofs at various stages of the design process, such as font options, colour options, etc., which will need to be approved before work can continue.

3.2

Every project includes 3 Full Proofs and 2 sets of client changes. The Client will be supplied with an initial Full Proof to check and reply with any minor changes. Upon completion of the first set of changes, a second Full Proof will be supplied, after which the Client can request a further set of changes. These changes will then be applied, resulting in the 3rd and final Full Proof supplied to the Client.

3.3

Proofs may contain a visual watermark and/or may be supplied at low resolution or compressed format, such as JPG, etc.

3.4

Any errors on my part, to which you bring my attention during the proofing process, will be amended without question and without charge.

3.5

The Client is responsible for checking proofs and requesting the necessary changes. I cannot be held responsible for any errors which the Client fails to address in the 1st or 2nd set of changes during the proofing process.

3.6

Any changes requested that are deemed to be more than minor in nature, such as a full redesign, or anything significant enough to be considered a major redesign, may be charged for – at my discretion – at the appropriate rate, upon notification to, and subsequent approval by the Client before work can proceed.

3.7

Any major or substantial changes beyond the 3rd Full Proof, up to and including a full re-design, will be charged at the appropriate rate. However, some minor changes may be made without charge, at my discretion.

3.8

Further proofs will be supplied to the Client, as necessary, until they are satisfied with the end result.

3.9

It is essential that the Client checks all proofs thoroughly before giving their approval to proceed to the next stage of the project.

3.10

The client must ‘sign off’ on the final Full Proof in writing via email before the job or project is deemed to be complete.

3.11

By ‘signing off’ on the Final Full Proof, the client confirms their approval of the work and accepts all responsibility for any remaining errors that may have been overlooked.

4 – Project Approval & Cancellations

4.1

When a project is approved by the Client to proceed, approval must sent in writing via email, whereby the Client indicates their agreement to the supplied quote and to all Terms & Conditions.

4.2

Upon receipt of the Client’s approval to proceed, I will provide an invoice, which, as previously mentioned, must be paid within 7 days of the date on the invoice. Having received the invoice, if the Client then decides they wish to cancel the project within this 7 day period, they will be liable to pay a cancellation fee of £100, regardless of the sum of the quote.

4.3

If the Client fails to pay the invoice within the 7 day period, a fee of £100 will be added to their bill, regardless of the sum of the quote, and a new/updated invoice will be issued, which must then be paid within 48 hours of the date on the new/updated invoice.

4.4

If the client fails to pay the new/updated invoice (or requests for the project to be cancelled) within 48 hours of the date on the new/updated invoice, the project will be cancelled and the Client will be liable to pay a cancellation fee of £250, regardless of the sum of the quote.

4.5

If work has commenced and is proceeding as planned, but the Client then decides to cancel part way through the project, this is deemed to be a breach of contract. Under these circumstances, there will be no refund and no artwork files will be supplied to the Client.

4.6

If the Client wishes to cancel the project before completion and there are any outstanding costs for additional work, which has been carried out at the Client’s request, the Client will receive an invoice for the remaining sum due, plus a cancellation fee of £250, the full total of which must be paid within 7 days of the date on the invoice.

4.7

If any fees or charges incurred due to cancellation (or failure to pay, as described above) are not paid within the stated time limit, action will be taken to recover the amount owed, plus any cost I incur due to taking such action.

5 – Printing & Duplication

5.1

I can handle the printing and/or duplication of certain items on behalf of my Clients, depending on the circumstances and practicality. However, if I am unable to provide this service, I may be able to give advice regarding printing and/or duplication, such as recommending suppliers, should the client require such assistance.

5.2

I charge a fee of 20% on top of the printing/duplication cost when handling this on behalf of my Clients.

5.3

I am not responsible for any errors which were overlooked by the Client during the proofing process and were later discovered after printing/duplication.

5.4

I am not responsible for any issues arising during the printing or duplication process. However, I will always do my best to address any such issues, liaising with printers/duplicators on behalf of the Client, as part of my 20% fee, although I cannot guarantee that any such issues will be dealt with to the Client’s satisfaction.

6 – Audio Data file handling

6.1

Full-resolution flattened screen/print files will be supplied to the Client upon receipt of their full payment, which will then be the property of the Client to do with as they see fit.

6.2

Once the above files have been supplied to the Client, I take no responsibility for the safe-keeping of any data files produced throughout the duration of the project. Although I will endeavour to keep this data safe and secure, there are always things beyond my control that can corrupt or wipe hard drives, for which I cannot be held responsible.

6.3

Upon receipt of the client’s payment in full at the conclusion of the project, the client will be the owner of the intellectual property rights to all flattened screen/print files.

6.4

Any design files (InDesign Projects, Layered PSDs, etc.), as well as any separate or component data files related to and/or incorporated within the final artwork that are produced during the project, remain my (Sidrat Studios’) property, unless these are included in the agreed quote or otherwise stated.

6.5

Should the client wish to have a copy of the data files mentioned above (6.4), they must contact me to request them, whereupon I will provide the Client with a reasonable quote, based on my estimation of the value of the specific files in question. This will usually be an additional 50% of the cost of the design work in question, but this amount may vary from project to project.

6.6

I reserve the right to include any design I produce in my portfolio and for my own advertising and marketing purposes. I will not distribute your designs, nor profit from them directly, but will use them only as a form of promotion for my services.

7 – Privacy

7.1

All personal information provided by the Client will be held securely and remain strictly confidential. This information will not be shared with any third party.

7.2

Your rights, under the GDPR 2018, will be fully adhered to, including your right to have your details provided, updated and erased, if you so wish. Please feel free to contact me for further information.